Vitran

Privacy policy

Last updated 27 September 2026

Vitran (“Vitran”, “we”) runs a catalog and enquiry service for apparel distributors. This policy explains what personal data we handle, why, and your rights under India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

If you are a buyer sending an enquiry

When you send an enquiry from a distributor’s catalog we collect:

• your mobile number, which we verify with a one-time code;
• your name, if you choose to give it;
• the items, sizes, quantities and any note in your enquiry.

We use this only so the distributor you are enquiring with can reply to you, quote you a rate, and keep a record of your enquiries with them. The distributor decides how they use it after that; for that purpose they are the data fiduciary and we process it on their behalf. We do not sell your data, show you advertising, or share it with any other distributor.

The one-time code is sent through an SMS provider (currently Twilio). A cookie on your device remembers that your number is verified, so you are not asked again for 180 days.

If you are a distributor

We hold your account email, business name, WhatsApp number, catalog and photos, and the enquiries your buyers send. We use them to run the service for you.

Where it is stored

Records are stored with Supabase (database), photos with Cloudflare R2, and the app is served by Vercel. These providers may store data outside India. Each is bound by contract to protect it.

How long we keep it

Enquiry records are kept while the distributor’s account is active, and deleted within 90 days of the account closing. One-time codes expire after ten minutes.

Your rights

You may ask us to tell you what we hold about you, correct it, or erase it, and you may withdraw your consent at any time. Withdrawing consent does not affect enquiries already sent. Write to hello@vitran.app or call +91 99963 90304. We reply within 30 days. If you are not satisfied, you may complain to our Grievance Officer, Vitran at the same address, and then to the Data Protection Board of India.

Children

Vitran is a business service and is not meant for anyone under 18.